Why Did I Receive the Payment(s)?
It is a common practice for insurance companies to send payments to patients in the form of a check when a claim is processed as “out-of-network”.
While Sema4 is in-network with most major commercial insurance plans, occasionally a claim can be erroneously processed as out-of-network, which would result in the patient receiving those payments. If the claim was erroneously processed as out-of-network, Sema4 is obligated to collect those payments that were sent to the patients, return them to the appropriate insurance company, and have those claims reprocessed as in-network.
It is possible that Sema4 is not yet in-network with your insurance company and in those cases, we will collect the payment that you received for our services and accept it as payment-in-full.
What Should I Do Now?
You have a few options available to you:
- You can deposit the payment to your bank account and either:
- Contact the Sema4 Billing Department to make a payment over the phone;
- or Make a payment online at https://sema4pay.ilabbill.com/Login
- You can sign the check(s) over to Sema4 and mail them to us at the following address:
Sema4 OpCo, Inc.
P.O. Box 21312
New York, NY 10087-1312
To sign the check(s) over to Sema4 you can simply write “Pay to the order of Sema4 OpCo, Inc” and add your signature to the back of the check(s).
If you have any questions about this or your Sema4 bill, please contact our billing specialists at 800-298-6470 or firstname.lastname@example.org.