I was told that my test was not able to be completed - what does that mean and what should I do?

At times tests cannot be completed due to various reasons, such as:

• Insufficient sample collected
• Broken collection tubes
• Leaking collection tubes
• Sample improperly collected

If the test was not able to be completed, please contact your ordering provider to learn how to resubmit a sample. If you are testing as part of an employer program, please contact your employer for next steps.