How frequently will my timeline update once I have health data sources connected?
The data sources you choose to sync to My Health automatically update after each new appointment, prescription, or order. Please note that there may be a slight delay in fetching and displaying new health information after a recent visit.
What are the different statuses of health data sources and what do they mean?
Your health data may display several different statuses, which are: Connected, Syncing, Unavailable, or Action Required.
- Connected: if a source is connected, it means that we have successfully connected and retrieved all available health information from this source.
- Syncing: If a source is syncing, it means that we are attempting to retrieve and pull your health data. In the case that your data is indeed available and able for retrieval, the source will become "connected." In the case that we are unable to retrieve data for some reason, the source status will become "unavailable" or "action required"
- Unavailable: If a source is unavailable, it means that we are having issues obtaining your health information from this source. A source may display as unavailable if you are trying to access records from an account that is no longer active. If you believe that your account should be active, please contact your healthcare provider directly.
- Action Required: If a source has "action required," it usually means that there is action required with a healthcare institution, lab, or pharmacy account connected through Human API. The most frequent reason that a source displays as action required is that your login details (username and/or password) for that institution have expired and need to be updated. After updating your log in details through your healthcare institution, lab, or pharmacy, please reconnect your healthcare account through Human API. A source may also display as "action required" if there are no records available for you from this institution.
Can my healthcare providers see my timeline?
Your healthcare provider can not see your timeline. If you would like to share your timeline with your providers, you can pull it up during your appointment, or download the PDF to share with them.
What if the health information on my timeline is incorrect?
The information in your My Health account directly reflects your records as they were written in your original provider’s office. If you have a concern about a specific record, we recommend reaching out to that specific provider to have it fixed.
Can I download a copy of my timeline?
Yes – your My Health timeline can be downloaded by clicking the "Download PDF" button visible from your My Health Tab. Please note that this PDF may also include additional health information that is not displayed on your timeline