How far in advance can I schedule an appointment?
Genetic counseling appointments can be scheduled a maximum of 10 days in advance, and it is strongly recommended that you schedule a genetic consultation as soon as possible.
There are no available appointment times. What do I do?
If you cannot find any available appointment time slots, please contact our Genetic Counseling team via our support page or by calling (800) 298-6470 and selecting option 2.
Why do I need to provide additional information to schedule a genetic consultation?
The details on the consultation information form are used in assigning you the correct genetic counselor. The information collected will also allow the genetic counselor to provide a more personalized consultation for both you and, if applicable, your partner.
How do I edit the consultation information form?
To edit your consultation information form, log into your Sema4 account, and click on "Edit" underneath your scheduled appointment time. On the following page, click on "view the information" and follow the steps to edit your consultation information form. Please note that certain fields cannot be edited as they are used in assigning you to the correct genetic counselor. If you need to edit this information, please call (800) 298-6470 and select option 2.
Why can't I edit certain fields on my consultation information form?
The country of residence, state of residence and preferred language fields are used by Sema4 to find a genetic counselor that is certified in your state and can counsel in your preferred language. If you need to edit this information, please call (800) 298-6470 and select option 2. Please note that form updates made by the genetic counseling team may not be reflected on your Sema4 patient portal account.
Can I reschedule my genetic consultation appointment?
To reschedule your appointment, log into your Sema4 account, and click on "Edit" underneath your scheduled appointment time. On the following page, click on "Reschedule Appointment" and follow the steps to reschedule your genetic consultation. Please note that appointments cannot be rescheduled within three hours of the appointment time. If you need to reschedule within three hours of your appointment, please call (800) 298-6470 and select option 2.
Can I cancel my genetic consultation appointment?
To cancel your appointment, log into your Sema4 account, and click on "Edit" underneath your scheduled appointment time. On the following page, click on "Cancel Appointment" and follow the steps to cancel your genetic consultation. After canceling, you can still reschedule your appointment through the Sema4 patient portal for the next 28 days; however, it is highly recommended that you schedule your genetic consultation as soon as possible. Please note that appointments cannot be canceled within three hours of the appointment time. If you need to cancel within three hours of your appointment, please call (800) 298-6470 and select option 2.
How close to my appointment can I reschedule or cancel?
Appointments can be rescheduled or canceled until three hours before the scheduled appointment time. If you need to reschedule or cancel within three hours of your appointment, please call (800) 298-6470 and select option 2.
What happens if I miss my appointment?
If you miss your scheduled appointment, you will be able to reschedule through the patient portal within 28 days. It is highly recommended that you reschedule your missed appointment. To reschedule your appointment, log into your Sema4 account, and click on "Reschedule Consult". On the following page, follow the steps required to reschedule your genetic consultation.
Which genetic counselors conduct my appointment?
The genetic counselors conducting your appointment are certified by the American Board of Genetic Counseling and have been licensed to counsel in your state of residence.
I'm not required to schedule a genetic consultation appointment, but I would like to.
If at any time you would like to speak to a Sema4 genetic counselor, you can contact our Genetic Counseling team via our support page or by calling (800) 298-6470 and selecting option 2.
I have already had my counseling session, but I still have questions.
If you have any additional questions for a Sema4 genetic counselor, you can contact our Genetic Counseling team via our support page or by calling (800) 298-6470 and selecting option 2.
I am unable to reschedule my genetic consultation appointment from my Sema4 account
If you are encountering an error in the patient portal, please wait and try again or reach out to our support team via our support page. If the Sema4 patient portal does not allow you to reschedule your appointment from your account, you can reschedule by calling (800) 298-6470 and selecting option 2.
I am unable to cancel my genetic consultation appointment from my Sema4 account
If you are encountering an error in the patient portal, please wait and try again or reach out to our support team via our support page. If the Sema4 patient portal does not allow you to cancel your appointment from your account, you can cancel by calling (800) 298-6470 and selecting option 2.
A genetic counselor called me to reschedule my appointment, but it is not updated on my profile.
In some cases, a Sema4 genetic counselor may need to call you to reschedule your appointment. The rescheduled appointment details may not update on your Sema4 account; in that case, please refer to the appointment time provided directly by the genetic counselor.
Will I have access to my results before my consult?
Yes - your results will be released to your Sema4 account during the time of your scheduled appointment time. You will receive an email from Sema4 notifying you once your results are available. To view your results, log into your Sema4 account and click on "View Results." It is strongly recommended that you view your results during your consultation.
How are genetic consultations conducted?
At your scheduled appointment time, a Sema4 genetic counselor will call you at the phone number you provided in your consultation information form when scheduling your appointment. During your scheduled appointment time, you will receive an email from Sema4 notifying you that your results are available in your Sema4 account. It is strongly recommended that you view your results during your consultation. The genetic counselor will walk you through your results and answer any questions you may have during the appointment.