If you are having difficulty placing an order through Helix’s website or using the sample collection kit, please contact Helix’s customer support team for assistance.
If you are having other issues ordering CarrierCheck, please contact our customer support team for assistance. It’s also a good idea to:
- Make sure you have completed all of the necessary steps. To finish placing your order, you will need to create a Sema4 account and answer a few family health history questions
- Make sure you have signed the Informed Consent through your Sema4 account. According to law, we cannot place your test order until review and sign this document