Please contact Helix’s customer support team if you have questions about
- Your Helix account
- Billing or payment
- Cancelling or changing your order. Please note that your order may not be refunded once you have registered your kit
- Using, registering, shipping, or tracking your DNA collection kit
- Helix’s laboratory and DNA sequencing technology
- Privacy and security policies for Helix
Please contact our customer support team if you have questions about
- Your Sema4 account
- Tracking the status of your test
- Viewing your results
- Privacy and security policies for Sema4
Please contact PWN if you have questions about
- Scheduling a consult with a genetic counselor
- What your CarrierCheck results mean
- Privacy and security policies for PWN